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Learn More About VideoGo Features
Please click the key icon 
, or Menu > Register on the upper right to open the registration popup dialog. Copy and paste the registration email and license code. Then click on "Register".
Generally, once an order has been validated, the license key will shortly be sent to the email address you entered for the purchase. If you do not receive the license key in a few minutes, please check your Spam or Promotion E-mail folder just in case it was incorrectly classified as spam or promotion email. Sometimes the arrival of this registration e-mail can be delayed, due to delays caused by internet or system glitches, email typo, etc. In this case, please contact us for assistance.
VideoGo supports downloading shows and movies from more than 1,000 popular video streaming sites including Netflix, Amazon Prime, Disney+, Disney+ Hotstar, Hulu, Max, Paramount+, Discovery+, Apple TV+, U-NEXT, Peacock TV, DMM, NHK+, Crunchyroll, Facebook, X (Twitter), Viemo, TikTok, Instagram, TED, etc. on Windows and Mac computers. It also supports free downloading videos from Abema and YouTube. The VideoGo team has been trying to add more sites to this program.
MP4 or MKV. VideoGo can record video from YouTube, Netflix, Amazon Prime, Disney+, Hulu, Max, Paramount+, Discovery+, etc. in MP4 or MKV format so that you can enjoy them on most of the devices freely. You can change the output format on the general Settings window.
VideoGo supports hardware acceleration with Intel/NVIDIA/AMD graphics cards, which will enable you to run the program more smoothly and speed up the download process. However, to achieve or take full advantage of hardware acceleration, you are required to have the latest version of the graphics cards installed on your computer. Here is how to check and upgrade the graphics cards:
1. The process of upgrading graphics cards is incredibly easy, all you need to do is: right-click the Windows Start menu and choose "Device Manager", find "Display adapters", right-click your graphics card and select "Update driver" in the drop-down list.
2. Sometimes driver upgrades might end in failure. No worries, you can also install the latest graphics driver from your graphics card manufacturer's website: Intel / NVIDIA / AMD (choose the exact one according to your computer). After upgrading your graphics driver, please reboot your computer to activate it.
VideoGo offers three kinds of subtitles encoding ways to meet users' needs for playing video on different media players or devices.
"External subtitles" will help you save subtitles as separate files.
"Internal subtitles" will make the subtitles be built into the output video, which will allow you to save multiple languages subtitles and switch as needed while playing the video on some players like VLC Media player.
"Hardcode subtitles" is a great option to help you make the subtitles be burned onto your video, if your media players or devices don't have the ability to switch or add subtitles. But please note that you can save subtitles in only one language to the video at a time with this mode.
VideoGo enables you to get HD videos. There are three options for video quality (High/Medium/Low) in the Settings window, enabling you to download videos with different output qualities according to your preferences and devices. The highest video quality available to download varies on platforms.
Download up to 8K videos from YouTube (depending on the original video quality).
Download up to 1080P videos from Netflix, Amazon, Disney+ Hotstar, Hulu JP, Paramount+, Discovery+, U-Next, Peacock, Crunchyroll, DMM, NHK+, and Abema.
Download up to 720P videos from Disney+, Hulu, Max.
Download up to 480P videos from Apple TV+.
Record up to 1080P videos from any website (using the Record feature).
1. Netflix Basic plan and ad-supported plan don't provide high definition viewing, so VideoGo doesn't support to get HD video while working with the Basic plan.
2. Please make sure Netflix plays video in HD quality. First, you need to adjust the Netflix playback setting to High: sign into netflix.com, and select your profile. Under My Profile, select Playback Settings, then find Data Usage, and select High.
If you have done the above setting, but the downloaded video's quality is still poor (at around 480P), please follow these steps to check the original video's quality: Open Netflxi web player on Chrome browser, and play the video. Click "Ctrl" + "Alt" + "Shift" + "D" on the keyboard at the same time, then some details of the video will pop up, where you can check the video's resolution.
3. Netflix provides merely 480P quality for videos from Disney and Marvel on Chrome Web player. So currently, VideoGo does not support recording those videos at HD quality.
Download Failure
If a conversion fails, try these troubleshooting steps first:
- Make sure the video can be played normally on the streaming service.
- Check that your streaming service account is properly logged in and your subscription is active.
- Make sure you are using the latest version of TunePat.
- Clear the program cache and try the conversion again.
- Try another video to check whether the issue is title-specific.
If the problem persists, please contact us at [email protected] and provide a detailed description of the issue along with screenshots. To help us investigate the problem more efficiently, please also provide the following information:
- Are you using Windows or Mac, and what is your operating system?
- Which streaming platform did the problem happen on?
- What's your streaming subscription plan? And which country or region does your account belong to?
- Does the problem happen to all videos or certain videos? Please send the video URLs to us for testing.
- Can you watch the videos normally inside TunePat?
- What output settings do you choose? Please send us the full screenshot of the "Settings" pane for reference.
- Please send us all the log files of TunePat. You can find them by clicking "Menu" > "Open log file". Then, double-click the Logs folder and send us all the log files in this folder.
Subscription FAQs
VideoGo is subscription-based. The subscription-based products renew automatically on their scheduled renewal date. Of course, the service is optional. If you no longer wish to continue it, you can disable the service at any time. And there are two methods to cancel the auto-renewal:
- Method 1: After successful payment, you'll receive an order confirmation email. At the end of the email, there is "For details or to cancel, please view your subscription", you can click the link to manage / cancel your subscription.
- Method 2: Feel free to contact us via email ([email protected]), and we can help you cancel the service timely.
Once the auto-renewal service is turned off, you will receive a notification email (Cancel Subscription of xxx) showing the expiration date of your license code. And you won't be charged again after that.
After the renewal, you will receive a new license. Please tap on the Menu icon of VideoGo program, then click "Register" > "Change Account" and enter the new license to activate the program again.
Yes, you still have access to use the full version of the program for the remainder of your billing period. And you can go to the Registration window of the program to check the expiration date.
When the subscription expires, the program will revert to the free trial version. Repurchase will be required if you want to keep using the full version.
All programs are priced in US dollars. The subscription will be renewed at the real-time price rather than the first-purchase price. For example, we will do some promotions occasionally. If you purchase the program with a discount price, bear in mind that: the discounted price is only applied to the initial purchase, and subsequent renewals will be charged at the original price as displayed on our website.
We offer a 5-day money-back guarantee on the one-year subscription and a 30-day money-back guarantee on the lifetime plan. Your money back guarantee starts from the moment your payment has been made. After the end of the applicable refund period, your payment is non-refundable. For more details about refund conditions, please refer to our Refund Policy.
VideoGo uses a secure server hosted by Stripe and other 3rd party credit card processors, which accept credit card payments, including Visa, Mastercard, American Express, and China UnionPay, as well as AliPay, Apple Pay, Google Pay, WeChat Pay and other payment methods.