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Learn More About VideoGo Features
Please click the key icon 
, or Menu > Register on the upper right to open the registration popup dialog. Copy and paste the registration email and license code. Then click on "Register".
Generally, once an order has been validated, the license key will shortly be sent to the email address you entered for the purchase. If you do not receive the license key in a few minutes, please check your Spam or Promotion E-mail folder just in case it was incorrectly classified as spam or promotion email. Sometimes the arrival of this registration e-mail can be delayed, due to delays caused by internet or system glitches, email typo, etc. In this case, please contact us for assistance.
VideoGo supports downloading shows and movies from more than 1,000 popular video streaming sites including Netflix, Amazon Prime, Disney+, Disney+ Hotstar, Hulu, Max, Paramount+, Discovery+, Apple TV+, U-NEXT, Peacock TV, DMM, NHK+, Crunchyroll, Facebook, X (Twitter), Viemo, TikTok, Instagram, TED, etc. on Windows and Mac computers. It also supports free downloading videos from Abema and YouTube. The VideoGo team has been trying to add more sites to this program.
MP4 or MKV. VideoGo can record video from YouTube, Netflix, Amazon Prime, Disney+, Hulu, Max, Paramount+, Discovery+, etc. in MP4 or MKV format so that you can enjoy them on most of the devices freely. You can change the output format on the general Settings window.
VideoGo supports hardware acceleration with Intel/NVIDIA/AMD graphics cards, which will enable you to run the program more smoothly and speed up the download process. However, to achieve or take full advantage of hardware acceleration, you are required to have the latest version of the graphics cards installed on your computer. Here is how to check and upgrade the graphics cards:
1. The process of upgrading graphics cards is incredibly easy, all you need to do is: right-click the Windows Start menu and choose "Device Manager", find "Display adapters", right-click your graphics card and select "Update driver" in the drop-down list.
2. Sometimes driver upgrades might end in failure. No worries, you can also install the latest graphics driver from your graphics card manufacturer's website: Intel / NVIDIA / AMD (choose the exact one according to your computer). After upgrading your graphics driver, please reboot your computer to activate it.
VideoGo offers three kinds of subtitles encoding ways to meet users' needs for playing video on different media players or devices.
"External subtitles" will help you save subtitles as separate files.
"Internal subtitles" will make the subtitles be built into the output video, which will allow you to save multiple languages subtitles and switch as needed while playing the video on some players like VLC Media player.
"Hardcode subtitles" is a great option to help you make the subtitles be burned onto your video, if your media players or devices don't have the ability to switch or add subtitles. But please note that you can save subtitles in only one language to the video at a time with this mode.
VideoGo enables you to get HD videos. There are three options for video quality (High/Medium/Low) in the Settings window, enabling you to download videos with different output qualities according to your preferences and devices. The highest video quality available to download varies on platforms.
Download up to 8K videos from YouTube (depending on the original video quality).
Download up to 1080P videos from Netflix, Amazon, Disney+ Hotstar, Hulu JP, Paramount+, Discovery+, U-Next, Peacock, Crunchyroll, DMM, NHK+, and Abema.
Download up to 720P videos from Disney+, Hulu, Max.
Download up to 480P videos from Apple TV+.
Record up to 1080P videos from any website (using the Record feature).
1. Netflix Basic plan and ad-supported plan don't provide high definition viewing, so VideoGo doesn't support to get HD video while working with the Basic plan.
2. Please make sure Netflix plays video in HD quality. First, you need to adjust the Netflix playback setting to High: sign into netflix.com, and select your profile. Under My Profile, select Playback Settings, then find Data Usage, and select High.
If you have done the above setting, but the downloaded video's quality is still poor (at around 480P), please follow these steps to check the original video's quality: Open Netflxi web player on Chrome browser, and play the video. Click "Ctrl" + "Alt" + "Shift" + "D" on the keyboard at the same time, then some details of the video will pop up, where you can check the video's resolution.
3. Netflix provides merely 480P quality for videos from Disney and Marvel on Chrome Web player. So currently, VideoGo does not support recording those videos at HD quality.
Download Failure
First, please log out and log back into your Netflix/Amazon/Hulu/Disney+/Max account on VideoGo. And then please click the title you want to download in the search results list to check if it can be played normally in the popup web player. Some titles may be not available to watch instantly, resulting in them not being able to be downloaded by VideoGo.
The error code "6122" means that you entered the wrong PIN code, or didn't enter the code to allow the download. Netflix allows the primary account holder to control viewing with a PIN, called Parental Controls, as to ensures child does not watch content rated above selected maturity level and particular TV series or movies. So please enter the correct PIN code to allow the download.
The error code "6123" means that too many people are using your account right now. If you've shared your Netflix/Amazon/Hulu/Disney+ account with friends or family, they may be using it while you're trying to watch a movie or TV show. The number of users that can stream at the same time will depend on your streaming plan.
When you download videos from Netflix, Hulu, Max or Disney+, these two errors may be caused by an unstable network or download timeout. Please try to download the video again when the network is stable.
When you get "Failed 6200" while downloading Amazon videos, please click on the video's title on VideoGo, the video will be automatically opened in a pop-up browser, then please check if the video can be played normally in the web browser. If it is a paid video, please purchase the video firstly.
If the video cannot be played, please make sure the site you want to download video from match your selected site in Settings window.
- For United Stated, select "Amazon US"
- For Germany, select "Amazon German"
- For Japan, select "Amazon Japan"
- For United Kindom, select "Amazon UK"
- For France, India, Canada, and others, select "PrimeVideo"
In addition, "Failed 6200" may also occur when you frequently search for videos or download videos in bulk since Amazon will prevent its users from accessing the video too frequently. In this case, please search for the videos by video links or access and download the videos later.
The error code "6301" means that the video is not available in your country. For this issue, please make sure the video can be played normally in Netflix web player first.
The error code "1608" means that the program failed to download the subtitles or audio tracks you selected. Please delete the video and then try to add and download it again.
The error code "1609" may happen when the display screen turns off. Please make sure the display screen is on when downloading the videos.
If you still fail to download videos, please make sure you have not turned the screen off while downloading. If the problem persists, please send the latest log files of VideoGo to us for further analysis. You can find them by going to the program, click the Menu button (on the upper right corner) > Open log file. You will see a "logs" folder, please send us all the log files in this folder.
These error codes may happen when the disk you are downloading videos to is running out of space, or the program fails to create or open the output folder. Please try to clean your disk and change the output path in the Setting window.
If you get Error "Failed 3213", please reselect the video codec as H.264 in the Settings. If the problem persists, please disable hardware acceleration in the "Advanced Download" tab. If it still doesn't work, please contact the support team for further help.
First, please make sure the link is copied from Netflix/Amazon/Disney+/Max/Hulu web player and the video is playable. Or you can try to search it by keyword or video name.
For downloading Amazon videos, please make sure your link is copied from the video's details page rather than the playback page. Simply find the video you want to download on Amazon web player and click it to view the video details and the available playback option as well, you can copy the video link from the address bar. Bleow are two samples for your reference, the second is the vaild link:
Invalid lnik: https://www.amazon.com/Prime-Video/b?node=2676882011
Valid link: https://www.amazon.com/gp/video/detail/B09NMZC3ZQ/ref=atv_hm_hom_3_c_ZWyNDQ_5kRTY4_1_1
For downloading Disney+ videos, please make sure that you are not logging into Disney+ with a kid profile. If it's an adult profile, please set the Content Rating to TV-MA. Follow the instructions to set it: Navigate to your profile and click "Edit Profile". Select the profile you want to edit. Select "Content Rating" under "Parental Controls", and you will be asked to enter your password. After that, click "Continue" and set the Content Rating as TV-MA.
If you get any other error codes not listed above or fail to solve the problem even though you've exactly followed the solutions, please send the info below to our support email ([email protected]) for further analysis:
- What is your computer OS?
- Which website do you want to download videos from?
- Please tell us the name or URL of the videos you want to download.
- Please send the log files to us, which you can find by clicking the Menu button > Open log file. You will see a logs folder, please send all log files in that folder to us.
Subscription FAQs
VideoGo is subscription-based. The subscription-based products renew automatically on their scheduled renewal date. Of course, the service is optional. If you no longer wish to continue it, you can disable the service at any time.
Find the email with the title "Thank you for subscribing XXX", which is sent to you after the payment. Click "view your subscription" at the bottom to manage your subscription. From here, you can cancel the auto-renewal service by yourself.
If you can't find the email, you can also contact us via email ([email protected]), and we can help you cancel the service timely.
After the renewal, you will receive a new license. Please tap on the Menu icon of VideoGo program, then click "Register" > "Change Account" and enter the new license to activate the program again.
Yes, you still have access to use the full version of the program for the remainder of your billing period. And you can go to the Registration window of the program to check the expiration date.
When the subscription expires, the program will revert to the free trial version. Repurchase will be required if you want to keep using the full version.
All programs are priced in US dollars. The subscription will be renewed at the real-time price rather than the first-purchase price. For example, we will do some promotions occasionally. If you purchase the program with a discount price, bear in mind that: the discounted price is only applied to the initial purchase, and subsequent renewals will be charged at the original price as displayed on our website.
We offers a 5-day money-back guarantee on the one-month and the one-year subscription of all products, and 30-day on the lifetime plan. Your money back guarantee starts from the moment your payment has been made. After the end of the applicable refund period, your payment is non-refundable. For more details about refund conditions, please refer to our Refund Policy.
VideoGo uses a secure server hosted by Stripe and other 3rd party credit card processors, which accept credit card payments, including Visa, Mastercard, American Express, and China UnionPay, as well as AliPay, Apple Pay, Google Pay, WeChat Pay and other payment methods.
